Privacy Policy


Lucy Engin is a Chartered Physiotherapist who works as a sole trader under the name Community Physio. This privacy policy sets out how Community Physio stores and manages your personal data.

Any personal information, including your medical history is safe and confidential and the information is stored on a secure server.

Community Physio never shares your personal data for marketing or mailing purposes and will only share your medical information with other medical professions with your knowledge and consent.

Your personal details:

Community physio treats all your personal data with confidentiality and during assessment and treatment, personal data such as your name, address, date of birth as well as health data, such as your past medical history and medication list will be recorded.

Community physio will also store contact details (name, phone, email) of your next of kin, as an emergency contact and if appropriate for communication regarding treatment outcomes and progress.

All personal data is either password protected or stored on a secure web based practise management software.

Data retention:

Community Physio will keep your personal data including your medical physiotherapy records for 8 years, as recommended by the Chartered Society of Physiotherapy. After the completion of treatment your documentation will be archived on the secure practise management software and then deleted after the 8 year period.  

Data access:

Patients have the right to request a copy of their personal data.

If any of your personal data is incorrect or has changed please inform Lucy Engin and it will be promptly amended.

Data breach:

If there is a data breach Community Physio will notify you and the ICO (Information commissioner’s office) within 72 hours.

Marketing communications:

Community Physio does not send any marketing communications, and does not share your data with any other company.

Lucy Engin is registered with the Information Commissioner’s Office